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Case Studies

General Services Administration

Background:

Converge Networks served as the Prime Contractor for the GSA's TAAS contract, tasked with supporting the monumental $50 billion Enterprise Infrastructure Solutions (EIS) contract aimed at transforming telecommunications and IT infrastructure for government agencies. The EIS contract replaced several existing contracts like Networx, WITS3, and LSAs and become the new vehicle for federal IT modernization projects.

Approach:

Our team of subject matter experts engaged in deep collaboration with the GSA and various vendors to formulate a diverse range of 32 services, all competitively priced. We developed innovative contract features like Task Order Unique CLINs (TUCs) to offer agencies customization and bundling options for their specific needs to support Legacy Network Contract Migration. Acknowledging the rapidly evolving tech landscape, we also designed a dynamic services catalog that could be updated by vendors without requiring contract amendments.

Result: 

The EIS contract was successfully launched, offering agencies unparalleled flexibility in service selection, customization, and pricing. Agencies now have the ability to negotiate volume discounts directly with vendors, without requiring broad contract changes. This approach has given agencies a more adaptable framework for meeting their unique telecommunications and IT needs. Leveraging our extensive experience with EIS, we continued to provide invaluable post-award support to ensure the ongoing effectiveness and adaptability of the contract.

US House of Representatives

Background:

The U.S. House of Representatives sought to improve and align its Identity and Access Management (IAM) services to world-class standards. The task was to deliver strategic and tactical recommendations that would provide both immediate and long-lasting improvements to the House's IT environment, while considering resource and funding constraints.

 

Approach:

Converge Networks formulated a comprehensive set of recommendations organized into three distinct phases: Foundational, Impactful, and Strategic. These suggestions adopted a risk-based approach, integrating risk governance with IAM capabilities to ensure that the House could address its unique security needs efficiently.

 

Result:

The phased recommendations provided a practical roadmap for the U.S. House of Representatives, enabling them to make incremental yet impactful changes to their IAM services. The risk-based approach allowed for a more flexible framework, empowering the organization to balance identity risk with security needs effectively. This structure also provided a mechanism for the business side of the House, who are most familiar with their data, to have structured and managed input into the security controls.

National Institutes of Health
Background:

The National Institutes of Health's (NIH) Office of Technology Transfer (OTT) experienced a surge in users and volume of data records due to the recent decentralization of their technology transfer agreement reporting process. This led to inconsistencies and deficiencies in the TechTracS system, which centrally tracks over $100 Million in annual technology transfer agreements.

Converge Networks was contracted by OTT to conduct a comprehensive review of the organization's data gathering process. The aim was to detect deficiencies, establish data cleansing processes, and support data integrity for the TechTracS system, which manages a range of technology transfer agreements.

Approach:

Converge Networks performed multiple layers of support that included quality assurance reviews of program records, data, and internal databases related to the TechTracS system. We also conducted audits and quality checks on technology agreement records and assisted OTT's management team in data collection, compilation, and analysis. To further enhance data integrity, we developed and maintained data dictionaries and performance metrics. Additionally, we formulated Standard Operating Procedures (SOPs) for validating, entering, and correcting new data in TechTracS.

Result:

As a result of Converge Networks’ efforts, the OTT was able to significantly improve the quality and consistency of the data within the TechTracS system. This led to more efficient tracking and monitoring of technology transfer agreements, thereby enhancing the NIH's ability to transfer medical knowledge into products that benefit public health. The SOPs and data dictionaries provided a foundation for ongoing data integrity, ensuring a more streamlined and effective technology transfer process.

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